LANgineers User Guide

Dear Customer,

Thank you for choosing LANgineers VoIP as your telecommunications partner.  We strive to create a quality telecommunications experience, and in order to make your transition as smooth as possible, we have added a “Quick Start Feature Guide” below.  Please reference this information for basic call handling information.

Installation and Service Notes:

Voicemail:
Line 1 has its own voicemail.  Any missed inbound calls will land in the voicemail of your site’s Line 1.  To retrieve your voicemail, press the “Voicemail” button on your phone.

The main company voicemail is shared with one of the designated user’s voicemail boxes.

Quick Start Feature Guide:

How to Place a Call:
In order to place a call, please dial the full 7 or 10 or 11 digit telephone number from your phone
Pre-dialing before picking up the handset to place a call, minimizes any mistakes while dialing and allows you to backspace over an incorrect digits and the call completes faster.

How to Answer a Call:
When a call is ringing your telephone, simply press “Answer”, or “Speaker/Headset (in Green)  or the flashing fast line button, or pickup the handset.

How to Transfer a call to another line, another store, or an outside number:
While you are in a call, you may transfer the call from one extension to the other by pressing the “xfer” key, then selecting the user via the speed-dial buttons at the top, or just dialing the external phone mumber

Once you press the xfer key, the call is placed on hold with hold music, and you hear a modified dialtone.  You can then dial the 3-digit extension number followed by the # key.  You can either hang up immediately to complete the transfer, or you can wait until the receiving party answers the call so that you may speak to them privately before completing the transfer.  When you are ready to complete the transfer, simply hang up.  At that moment the two parties are connected and you are out of the call.

Conferencing:
Alternatively, if you wish to conference all parties together, use the same process as if you were transferring the call, but instead of hanging up, press the “conf” button.  Then all parties will be conference together, and you can drop out of the conference anytime simply by hanging up.  If you drop out, the other two parties will remain on the call together.  If you wish to hang up on any conferenced party and return to the other caller, select their number on your phone display and press “drop”

How to forward your calls:
To set call forwarding, dial *72 followed by the number (must be 10 or 11 digit numbers) you are forwarding to.  Wait a few seconds until you hear the system say “call forwarding”.

– To cancel call forwarding, dial *72 again, and wait 3 seconds for the verbal confirmation “call forward cancelled.”

Feature Codes
To call an extension:  Dial their 3 digit extension
To page an extension: Dial a ‘2’ plus their extension
To send a caller directly to VM: Dial a ‘3’ plus their extension

Default feature codes
Some feature codes are defined within the system for you. These are:
*1: Voicemail direct access.
*2: Voicemail login.
*4: Auto-attendant.
*5: Number routing menu.
**: Group pickup.
***<telephone line>: Pickup specific telephone line.

How to Access Voicemail:
Whenever you have a new voicemail message, you will hear stuttering dial tone when you go off-hook.  In order to access the voicemail menu, you will need to dial *1# (star-1-pound) from your handset.  Once you have access to the voicemail menu, you can check messages and record greetings. To record a new greeting, access the voicemail menu and press “0”.  The menu will prompt you for the type of greeting.  Record the greeting that you would like by following the prompts.  The system will take you step by step through the options.  Our system is very similar to your cell phone.

Voicemail Command Menu:

    1. 1: Listen to voicemail messages
        • 3: Advanced options
            • 1: Reply
          • 3: Envelope
        • 4: Play previous message
        • 5: Repeat current message
        • 6: Play next message
        • 7: Delete current message
        • 8: Forward message to another mailbox
        • 9: Save message in a folder
        • *: Help; rewind during message playback
      • #: Exit; skip forward during message playback
    1. 2: Change folders
        • A menu is then played of existing folders
      • #: Exit
    1. 3: Advanced options
        • 5: Leave a message
      • *: Return to the main menu
    1. 0: Mailbox options
        • 1: Record your unavailable greeting
        • 2: Record your busy greeting
        • 3: Record your name
        • 4: Record your temporary greeting
        • 5: Change your password
      • *: Return to the main menu
    1. *: Help
  1. #: Exit

Virtual TelephonesàVirtual telephones are useful in a hot desk environment. You can have a set of physical telephones, one on each desk. Their telephone lines can have very simple settings and a restrictive class of service to prevent them from calling billable destinations. Then each person who uses the hot desk environment can have a virtual telephone line with all their settings, speed dials, and class of service.
When a person walks up to a desk, they log in their virtual telephone on top of the physical telephone. At that point, any calls to their virtual telephone will make the physical telephone ring. When calls are made out from the physical telephone, they are made with the settings of the person’s virtual telephone line. When the person leaves, they log out and the physical telephone reverts to its own settings.
Multiple virtual telephones can be logged on the same physical telephone. In this case, calls for any of the virtual telephones will make the physical telephone ring. Calls made from the physical telephone will have the settings of the last virtual telephone to log in. If that virtual phone logs out the settings revert to the physical telephone’s, even though other virtual telephones remain logged in. Re-logging in on one of the other virtual telephones will make its settings take effect.

Virtual Phone Example:

    1. Press *17 for Virtual Phone Logon
    1. Press your telephone line account #: (a 7 digit number that starts with the last 4 digits of your published phone # and ends with your 3 digit extension, then pres the ‘#’ sign
    1. Press your Virtual telephone Pin # (get this from your administrator)
    1. You are now logged in.
  1. To log out: press *17, then enter your telephone account #.

Should you have any questions, please feel free to call our technical support line at 650-692-2001, or you may simply dial “HELP” on your telephone (4357).  You may also email your questions to support@langineers.com. For questions about your telephone’s features and operation, please refer to the handset manufacturer’s Instructions.

To transfer a call that was received on a forwarded external phone – press #