Business VoIP Service (pure digital phone service)Digital VoIP (SIP) Trunk with unlimited calls to US Allows for one concurrent call, either inbound or outbound, to be placed at any given time, with unlimited usage throughout the contiguous U.S.
Toll-free phone number Toll-free telephone numbers carry a 3.9 cent per minute usage on any calls that come in on the toll-free number. We can provide vanity toll free numbers that are marketable and easy to remember, at no additional cost.
Additional DID phone numbers DID (Direct Inward Dial) phone numbers are available throughout the contiguous U.S. allowing for a company to have phone numbers from different cities enjoying an immediate local presence in each city they choose.
Hosted PBX Services (fully managed business telephone system):
Virtual Seat 3 -digit extension that has a name in the dial-by-name directory, a fully functional voice mail system, and can be permanently forwarded to a mobile phone, or any 10-digit phone number in the US or Canada.
Office Seat 3-digit extension that has everything the virtual seat has, but will be associated with a business VoIP phone instead of simply being forwarded to a mobile phone or 10-digit number.Agent Seat – 3-digit extension that has everything the office seat has PLUS the ability to be a member of any professional call queue, as well as allow for a manager to listen in & coach active calls.
Manager Seat 3-digit extension that has everything the Office & Agent seats have PLUS the ability to view call logs & call statistics on any agent seats as well as the ability to listen in & coach any agent seat\'s live calls. The manager seat also has access to professional call queue statistics to view the daily activity of any call queue.
Shared multi-user voice mailbox A voice mail box that is not associated with any seats. Instead it has its own 4-digit extension that can be accessed by anyone in the company who is granted access. The multi-user mailbox can also automatically forward its messages to the voice mail box of any user who is on the broadcast list of the multi-user mail box; thus, avoiding the need for users to constantly be checking 2 mail boxes.
Professional call queue with ACD (Automatic Call Distribution) Allows for the creation of a call queue which is a system that allows incoming callers to hold for the next available representative for a period of time that is predetermined by the customer. While on hold, callers can hear their position in line, the maximum wait time, a custom music or message on hold that is specific to the call queue they are holding in, and the ability to press 9 to exit the queue and leave a voice mail message. It is required that any users who will be receiving calls through the queue be an agent seat, or higher.
Standard Managed PBX Features:
Supervised Transfer Transfer a call to another extension, but with the ability to speak to the receiving party first in order to verify they would truly like to take the call. If not, simply hit cancel and inform the original party the person is occupied.
External Transfer Transfer a call, either blind or supervised, to any phone number in the world. Ring & Hunt Groups The ability to group extensions together that will ring at the same time, or in a predetermined sequence.
Music or Messages on Hold Default music on hold comes with the system. You can also create custom music or messages for callers to hear when they are on hold.
Blind Transfer Transfer a call immediately to another extension.
MWI (Message Waiting Indicator) A flashing light indicator on your VoIP phone that lights up as soon as someone leaves a voice message.
Voice Mail Forwarding Forward messages to other users with the ability to append your own voice note that will play prior to the user hearing the actual voice message.
Send to Voice Mail – The ability to reject an incoming caller, sending them immediately to voice mail.
Transfer to Voice Mail – The ability for a user to transfer a caller into another user mailbox or company mailbox.
User Voice Mail System that handles incoming callers when a user\'s extension rings for the total duration with no answer. Callers can leave a message up to 5 minutes long, and mark their message as urgent if needed.
Voice Mail to E-mail Alert System that notifies users of the arrival of a new message by sending an instant e-mail message to an address of your choice. Along with the alert, users can receive the actual message as a file attachment that can play right on your PC or mobile device.
Auto-Attendant System that plays a greeting such as “Thank you for calling LANgineers. If you know your party\'s extension dial it at any time.” As the greeting plays callers can ring to any extension on the system including desk phones, groups of desk phones, cell phones, and anything else you can think of!
Dial-by-Name Directory System that allows you to configure an option on your auto-attendant that allows callers to reach a user by pressing a few letters of the desired party\'s first name. (e.g. Press 9 for the company dial by name directory.)
After Hours Auto-Attendant The ability to create separate auto-attendants with distinct greetings and routing options based on the time of day.
Call Logging The ability to view a log of all calls dating back in history and perform detailed searches based on date, caller ID, phone number, and more. You can literally find out what happened to any caller(s) in history.
Soft Phone The ability to download and install a soft phone onto any PC. Plug in a headset, and you have your extension with you anywhere in the world.
Call Forwarding The ability to forward calls when you are not at your desk to up to 3 different telephone numbers. You may ring all 3 telephone numbers in your forwarding list simultaneously, or you may ring them in order.
Presence The ability to see who in your company is on or off the phone on your VoIP phone\'s LCD screen, Up to 10 users can be seen on the top screen across 2 pages. Additional users can be seen via optional sidecars.
Speed Dial Directory The ability to store your phone book in your VoIP phone for one button dialing.
Call Parking The ability to place a caller on hold and be able to then pick that caller back up from any other phone in your company.
Do Not Disturb (DND) The ability to place your phone in DND mode means that all calls will automatically go to voice mail and you will not be bothered.
Conference Also known as 3-way calling, allows for 3 parties to speak on one phone call.
Conference Bridge Allows for a conference bridge also known as a conference room where many parties, both internal and external, can call in, or be invited in, and all talk to each other. Provides the options of setting up a pass code to enter the conference as well as the ability to mute, kick, and hold users out of the conference room temporarily.
Professional Call Queue with ACD System that allows incoming callers to hold for the next available representative for a period of time that is predetermined by the customer. While on hold, callers can hear their position in line, the maximum wait time, custom music or message on hold that is specific to the call queue they are holding in, and the ability to exit the queue and leave a voice mail message.
Live Call Monitoring The ability to listen in to live calls as they\'re happening.
Live Call Coaching The ability to listen in to a live call and take it one step further by coaching the user you are listening to without the external party being able to hear the coach speaking. This is useful for training and managing sales or support personnel.